Refund policy
We want you to be happy with your BM Tees purchase. If there is a problem with your order, please contact us and we'll do our best to resolve it quickly and fairly.
This Returns & Refund Policy is in addition to your rights under Australian Consumer Law.
Change of Mind
If you change your mind about your purchase, you may return an eligible item for a refund within 14 days of delivery.
To be eligible for a change-of-mind return, the item must:
- be unworn and unused, other than being tried on for size;
- be unwashed;
- be clean and in its original condition;
- have any original tags attached, where applicable; and
- be suitable for resale.
Items showing signs of wear or use, including washing, stains, odours, deodorant, makeup, pet hair or damage, may not be accepted for a change-of-mind return.
You are responsible for the cost of returning a change-of-mind item to us.
Please contact us before returning an item so we can provide you with return instructions.
We do not accept change-of-mind returns for jigsaw puzzles.
Incorrect Size
Please choose your design, colour and size carefully before ordering. Sizing guides are provided for our tee shirts and hoodies, and we recommend checking these before making your purchase.
We understand that choosing the right size online isn't always easy, so eligible garments may be exchanged for another size within 14 days of delivery.
To be eligible for a size exchange, the item must:
- be unworn and unused, other than being tried on for size;
- be unwashed;
- be clean and in its original condition;
- have any original tags attached, where applicable; and
- be suitable for resale.
Items showing signs of wear or use, including washing, stains, odours, deodorant, makeup, pet hair or damage, may not be accepted for a size exchange.
You are responsible for the cost of returning the item to us. BM Tees will cover the postage cost of sending the replacement size to you.
Please contact us before returning an item so we can provide return instructions and confirm the replacement size you require.
Once we receive and inspect the returned item, we will send the replacement item, subject to availability.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, significantly different from its description, or we have sent you the wrong item, please contact us as soon as reasonably possible.
Please provide your order number and a description of the problem. We may also ask you to provide photographs of the item so we can assess the issue.
Depending on the nature of the problem and your rights under Australian Consumer Law, an appropriate remedy may include a replacement or refund.
In some circumstances, we may ask you to return the item so we can assess it. If we require you to return a faulty, damaged or incorrect item, BM Tees will provide a prepaid return postage label.
Nothing in this policy limits your rights under Australian Consumer Law.
Normal Wear, Care & Misuse
Our products should be used and cared for in accordance with the care instructions provided with the product.
Normal wear and tear, accidental damage, misuse, improper care, or damage caused by using or washing a product in a way that is inconsistent with its care instructions will not generally be considered a product fault.
If the cause of a problem is unclear, we may ask for photographs or request that the item be returned so we can assess it.
This does not limit any rights you may have under Australian Consumer Law.
Printed Garments
Our garments feature printed designs. As with printed clothing generally, the appearance of a print may gradually change through normal wear and repeated washing.
Following the garment care instructions will help maintain the appearance of your BM Tees garment and its printed design.
If you believe a print has failed prematurely or has a manufacturing defect, please contact us with your order number and photographs of the affected area so we can assess the issue.
Colour & Product Images
We make every reasonable effort to display our products, designs and colours accurately.
Colours may appear slightly different depending on your computer, phone or tablet screen and its display settings. Minor differences between colours displayed on a screen and the physical product are not normally considered a product fault.
We may also adjust colours within some printed designs to achieve the best result on different garment colours and to help produce a softer, more comfortable print. As a result, there may be minor differences in the appearance of a design depending on the colour of the garment.
This does not affect your rights where a product is materially different from its description.
Sale & Discounted Items
Sale and discounted items remain eligible for remedies where required under Australian Consumer Law.
For change-of-mind returns, sale and discounted items are subject to the same eligibility requirements outlined in this policy unless otherwise stated at the time of purchase.
Proof of Purchase
We may ask for proof that the product was purchased from BM Tees.
Your BM Tees order number will normally be sufficient, although other reasonable forms of proof of purchase may also be accepted.
Returning an Item
Please contact us before sending an item back to BM Tees.
When requesting a return or exchange, please provide:
- your name;
- your order number;
- the item you wish to return;
- the reason for the return or exchange; and
- photographs if the item is damaged, incorrect or believed to be faulty.
We will review your request and provide return instructions.
Refunds
Once an eligible returned item has been received and inspected, we will process the applicable refund as soon as reasonably possible.
Refunds will generally be made to the original payment method. The time taken for the funds to appear in your account after we process the refund may vary depending on your bank or payment provider.
For approved change-of-mind returns, the refund will be processed in accordance with this policy. Return postage costs are your responsibility and are not reimbursed unless required by law.
Exchanges Are Subject to Availability
Replacement sizes, colours and designs are subject to availability.
If your requested replacement is unavailable, we will contact you to discuss the available options.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.
Contact Us
If you have a question about a return, exchange or product problem, please contact BM Tees through our contact page before returning your item.