Privacy policy

Last updated: September 2026

BM Tees operates this online store and website, including the related information, content, features, products and services we provide (the "Services"). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer these Services to you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, use our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood how your personal information is handled as described in this policy.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with BM Tees and our website, we may collect or process the following types of personal information:

• Contact details – including your name, billing and shipping addresses, phone number and email address.
• Payment information – including payment details, payment method, transaction details and payment confirmation information. Payments are processed through Shopify and its payment providers.
• Account information – including information associated with your customer account, preferences and settings, where applicable.
• Order and transaction information – including products you view, add to your cart or purchase, and information about orders, returns, exchanges or cancellations.
• Communications with us – including information you provide when you contact BM Tees with a question, return request or customer service enquiry.
• Device information – including information about your device, browser, network connection, IP address and other identifiers.
• Website usage information – including information about how you browse, interact with and use our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or otherwise provide information to us.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From service providers that help us operate our store, process payments, deliver orders, provide analytics or perform other services on our behalf.
• From Shopify and other partners or third parties where permitted by law and applicable privacy settings.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing our Services – including processing payments and orders, arranging shipping, managing returns and exchanges, maintaining customer accounts and providing customer service.
• Improving our store – including understanding how customers use our website, improving our products and Services and providing a more relevant shopping experience.
• Marketing and advertising – including sending promotional communications where permitted and displaying advertising that may be relevant to you. You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.
• Security and fraud prevention – including detecting, investigating and preventing fraudulent, illegal or malicious activity and helping maintain the security of our website, transactions and Services.
• Communicating with you – including responding to enquiries, providing customer support and sending information relating to your orders or account.
• Legal and regulatory requirements – including complying with applicable laws, responding to lawful requests and protecting our legal rights.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:

• to Shopify and service providers that assist with ecommerce services, payment processing, website operation, analytics, customer support, data storage, order fulfilment and shipping;
• to business and marketing partners that help us provide advertising or marketing services;
• when you request or consent to information being provided to a third party, including where necessary to deliver your order;
• where required to comply with applicable laws, court orders or lawful government requests; and
• where reasonably necessary in connection with a business transaction, or to protect the rights, property and security of BM Tees, our customers or others.

Shopify

Our online store is hosted and powered by Shopify. Shopify collects and processes personal information when you visit or make a purchase from our store in order to provide its services to us and to you.

Information you provide through our store may be shared with Shopify and with service providers located in Australia or other countries.

We may also use Shopify features that use information about your interactions with BM Tees, Shopify and other Shopify merchants to help provide a more personalised shopping experience, understand how customers interact with stores and advertising, and provide more relevant advertising.

In some circumstances, Shopify processes personal information for its own purposes and is responsible for that processing.

You can learn more about how Shopify handles your personal information by reading the Shopify Consumer Privacy Policy.

You can also learn about privacy choices and exercise certain rights relating to information processed by Shopify through the Shopify Privacy Portal.

Cookies & Similar Technologies

BM Tees, Shopify and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our store, improve our Services and, where permitted, provide advertising and marketing.

Your ability to control cookies and similar technologies may depend on your browser settings, location and the privacy controls available through our website.

Third-Party Websites & Links

Our website may contain links to websites or online services operated by third parties. If you follow a link to another website, its own privacy policy and terms will apply.

BM Tees is not responsible for the privacy, security or content of third-party websites that we do not control.

Children's Privacy

Our Services are not specifically intended for children, and we do not knowingly collect personal information from children where doing so would not be permitted by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining business and transaction records, complying with legal obligations, resolving disputes and enforcing our agreements.

Your Rights & Choices

Depending on where you live and the laws that apply, you may have rights relating to your personal information. These may include the right to:

• Access personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.
• Request deletion of certain personal information, where applicable.
• Request a copy or transfer of certain personal information, where applicable.
• Manage marketing communications by unsubscribing from promotional emails using the unsubscribe link contained in those emails.

These rights are not absolute and may be subject to exceptions under applicable law. We may also need to verify your identity before processing certain requests.

To exercise a privacy right relating to information held by BM Tees, please contact us using the details below. For privacy choices relating to information processed by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have a concern or complaint about how BM Tees handles your personal information, please contact us using the details below so we can investigate and respond.

You may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

International Data Transfers

Shopify and some of the service providers used to operate our online store may process or store personal information outside Australia.

Where personal information is transferred internationally, it may be subject to the privacy and data protection laws of the country in which it is processed. Appropriate safeguards will be used where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or legal and regulatory requirements.

When we update this policy, we will publish the revised version on our website and update the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise a privacy right, please contact us:

Email: sales@bmtees.com.au
Post: BM Tees, PO Box 287, Blaxland NSW 2774, Australia

You can also contact us through our contact page.